Terms of Service
These Terms of Service govern your use of CyberShield Marketing's cybersecurity and digital marketing services. By engaging our services or using our website, you agree to be bound by these terms and conditions.
Please read these terms carefully before using our services. These terms establish the legal framework for our professional relationship and outline the rights and responsibilities of both parties.
Service Terms and Scope
Service Categories
CyberShield Marketing provides specialized cybersecurity and digital marketing services designed to protect and amplify your digital presence through three primary service categories.
Cybersecurity Awareness Campaigns
- • Educational content development
- • Security training programs
- • Brand trust building initiatives
- • Compliance awareness campaigns
Secure Digital Marketing Platforms
- • Encrypted marketing infrastructure
- • GDPR compliance automation
- • Threat detection integration
- • Secure campaign deployment
Brand Protection & Monitoring
- • 24/7 brand monitoring
- • Threat intelligence analysis
- • Automated response protocols
- • Legal enforcement support
Service Delivery Standards
We maintain strict service delivery standards to ensure consistent quality and security across all engagements.
Performance Commitments:
Response Times
- • Initial consultation: Within 24 hours
- • Security incidents: Under 15 minutes
- • Support requests: Within 4 business hours
- • Project deliverables: As per agreed timeline
Quality Assurance
- • 99.97% campaign uptime guarantee
- • ISO 27001 compliance maintenance
- • Regular security audits and testing
- • Continuous monitoring and optimization
Service Limitations
While we strive to provide comprehensive protection and marketing excellence, certain limitations apply to our services and guarantees.
Security Disclaimer
No cybersecurity solution can guarantee complete protection against all threats. Our services significantly reduce risk but cannot eliminate all possibilities of security incidents.
Marketing Results
Marketing performance depends on various factors including market conditions, competition, and client implementation. Results may vary based on individual circumstances.
Third-Party Services
Services may integrate with third-party platforms and tools. We are not responsible for third-party service availability, security, or performance issues.
User Obligations and Responsibilities
Client Responsibilities
Successful delivery of our services requires active client participation and adherence to security best practices. The following obligations are essential for effective service delivery.
Information Provision
- • Provide accurate and complete information
- • Maintain current contact details
- • Disclose relevant security incidents
- • Share necessary access credentials securely
Compliance and Cooperation
- • Follow recommended security protocols
- • Implement suggested improvements
- • Participate in training programs
- • Respond promptly to security alerts
Acceptable Use
Our services must be used in accordance with applicable laws, regulations, and ethical business practices.
- Use services for legitimate business purposes only
- Comply with all applicable laws and regulations
- Respect intellectual property rights
- Maintain confidentiality of sensitive information
Prohibited Activities
The following activities are strictly prohibited when using our services or platforms.
- Attempting to breach security measures
- Using services for illegal or unethical purposes
- Distributing malware or conducting attacks
- Violating privacy or data protection laws
Payment Terms and Pricing
Service Investment Structure
Our services are offered through transparent pricing models designed to provide predictable costs and clear value delivery across different engagement types.
Monthly Retainer Services
Ongoing security and marketing services with monthly billing.
Project-Based Services
Fixed-scope projects with milestone-based billing.
Emergency Response
Urgent security incident response and crisis management.
Payment Processing and Terms
Payment Methods
- Bank transfer (SEPA for EU clients)
- Corporate credit cards
- Secure payment processors
- Cryptocurrency (upon request)
Payment Policies
- Invoicing: Net 30 payment terms
- Late fees: 1.5% per month on overdue amounts
- Currency: EUR (Euro) for EU clients
- Tax: VAT included where applicable
- Disputes: 30-day dispute resolution period
Liability and Limitations
Important Legal Notice
The following liability limitations and disclaimers are essential components of our service agreement and govern the extent of our responsibility in various scenarios.
Limitation of Liability
Maximum Liability Cap
Our total liability for any claims arising from our services shall not exceed the total amount paid by the client for services in the 12 months preceding the claim, or €50,000, whichever is lower.
Consequential Damages
We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.
Service Limitations
Cybersecurity services provide risk reduction but cannot guarantee complete protection. Marketing services cannot guarantee specific results due to market variables beyond our control.
Client Indemnification
Clients agree to indemnify and hold CyberShield Marketing harmless from claims arising from client's use of services, violation of terms, or breach of applicable laws.
Indemnification Scope:
- • Claims related to client's content or materials
- • Violations of intellectual property rights
- • Breach of applicable laws or regulations
- • Misuse of services or unauthorized access
- • Third-party claims arising from client actions
Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to natural disasters, cyberattacks, government actions, or pandemics.
Notification: Affected party must promptly notify the other party of force majeure circumstances.
Mitigation: Both parties will use reasonable efforts to minimize the impact of such events.
Legal Information and Dispute Resolution
Governing Law and Jurisdiction
These terms are governed by the laws of Greece and the European Union. All disputes shall be subject to the exclusive jurisdiction of Greek courts, with preference for amicable resolution through mediation.
Legal Framework
- • Greek Civil and Commercial Law
- • EU Digital Services Regulations
- • GDPR Data Protection Rules
- • International Cybersecurity Standards
Dispute Resolution Process
- • Initial direct negotiation period
- • Mediation through certified mediators
- • Arbitration if mediation fails
- • Court proceedings as last resort
Intellectual Property Rights
All intellectual property rights in our services, methodologies, and deliverables remain with CyberShield Marketing unless explicitly transferred.
Termination and Suspension
Either party may terminate services with appropriate notice. Immediate termination is permitted for material breach or non-payment.
Terms Amendments and Updates
We may update these Terms of Service to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated with reasonable advance notice, and continued use of services constitutes acceptance of updated terms.
Notification Process
- • Direct communication to active clients
- • Prominent website notices
- • Minimum 30-day advance notice for material changes
- • Opportunity to terminate before changes take effect
Effective Date Information
Current Version: January 2025
Review Schedule: Semi-annual review
Change Log: Available upon request